Refund policy

EMAIL AND PHONE CONSULTATIONS

Settle to Sleep will issue a complete refund to the client for cancellations made within 24 hours of their purchase, provided their intake form has not been submitted.

If a client cancels or requests a refund within 24 hours without having submitted their intake form, they will receive a full refund for their consultation, minus any applicable merchant fees (such as Shopify or PayPal fees). As Settle to Sleep is not reimbursed for these charges, the client will be responsible for covering them.

The client forfeits eligibility for a refund upon the submission of their intake form or decides to cancel or change their mind after 24 hours.

The client forfeits eligibility for a refund if they fail to complete their intake form entirely within 2 days without prior communication. 

If Settle to Sleep make multiple attempts to contact the client to complete their intake form, a refund will no longer be eligible if no response is provided within 2 days. If the client contacts Settle to Sleep after this period, the consultation cannot be redeemed, and they will need to purchase a new consultation to receive support.

If Settle to Sleep make multiple attempts to contact the client about completing their intake form, and the client delays submission for more than 2 days, the consultation will no longer be valid. Given the time already invested in contacting the client, they will not be eligible for a refund and will be required to purchase a new consultation in order to receive further support, even if they submit their intake form after this timeframe.

The client agrees to provide Settle to Sleep at least 48 hours' notice should they need to reschedule their phone consultation to a different day. Failure to do so may result in an additional charge at the discretion of Settle to Sleep.

In the event of a "no show" for a scheduled phone consultation, the client will be charged 100% of the consultation fee, and no refunds will be issued. To receive further support, a new consultation must be purchased.

Should the client need to put the program on hold after commencement of the program due to an unforeseen emergency, arrangements will be made at the discretion of Settle to Sleep.

If the client purchases a phone consultation and/or unlimited text support, receives their sleep plan, and chooses to implement the suggested changes before their scheduled consultation and/or support, they are ineligible for a refund if they wish to cancel the phone consultation or unlimited text support entirely due to the success of the plan. Additionally, they will not be able to redeem or claim these services at a later date.

The client agrees to initiate sleep training within 2 days of receiving their sleep plan if they have purchased unlimited text support. If the client fails to start sleep training within this timeframe, they will lose eligibility for a refund, and the unlimited text support will be forfeited and cannot be redeemed at a later date.

Once the client has completed their questionnaire, Settle to Sleep may need to clarify or discuss the client's answers before finalising their tailored sleep plan. As a result, the 24-48 hour turnaround time is contingent on the client's promptness in responding to any follow-up enquiries from Settle to Sleep after their intake form has been submitted.

Quickie Consultations are designed for clients to implement the suggested changes on their own, without any ongoing support. Once the clients consultation has been delivered, the client may ask 1-2 clarifying questions; however, any additional enquiries will require the purchase of additional support.

Any phone or email consultation not bundled with additional support is intended for the client to implement the suggested changes on their own, without any ongoing support. Once the clients tailored sleep plan has been delivered, the client may ask 1-2 clarifying questions; however, any additional enquiries will require the purchase of additional support.

If the client's baby becomes unwell during sleep training and unlimited text support has been purchased, the program will continue until the end of the support period and cannot be cancelled, refunded, or postponed to a later date. Settle to Sleep will adjust the approach to accommodate the client’s circumstances, prioritising their baby's recovery while continuing to promote sleep in a gentle and nurturing environment. Should the client wish to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

If the client becomes uncooperative or threatening, Settle to Sleep reserves the right to terminate services without a refund.

 

HOME CONSULTATIONS

Settle to Sleep will issue a complete refund to the client for cancellations made within 24 hours of their purchase, provided their intake form has not been submitted.

If a client cancels or requests a refund within 24 hours without having submitted their intake form, they will receive a full refund for their consultation, minus any applicable merchant fees (such as Shopify or PayPal fees). As Settle to Sleep is not reimbursed for these charges, the client will be responsible for covering them.

The client forfeits eligibility for a refund upon the submission of their intake form or decides to cancel or change their mind after 24 hours.

The client forfeits eligibility for a refund if they fail to complete their intake form entirely within 2 days without prior communication. 

If Settle to Sleep make multiple attempts to contact the client about completing their intake form, and the client delays submission for more than 2 days, the consultation will no longer be valid. Given the time already invested in contacting the client, they will not be eligible for a refund and will be required to purchase a new consultation in order to receive further support, even if they submit their intake form after this timeframe.

If Settle to Sleep make multiple attempts to contact the client about completing their intake form, and the client responds but continues to delay submission for more than 2 days, the consultation will no longer be valid. Given the time already invested in contacting the client, they will be required to purchase a new consultation in order to receive further support.

The client agrees to provide Settle to Sleep at lease 48 hours' notice should they need to reschedule their home consultation to a different day. Failure to do so may result in an additional charge at the discretion of Settle to Sleep.

Should the client need to put the program on hold after commencement of the program due to an unforeseen emergency, arrangements will be made at the discretion of Settle to Sleep.

The client agrees to initiate sleep training on the same day as their home consultation. If the client fails to do so, they will lose eligibility for a refund, and the unlimited text support will be forfeited and cannot be redeemed at a later date.

Once the client has completed their questionnaire, Settle to Sleep may need to clarify or discuss the client's answers before finalising their tailored sleep plan. As a result, the 24-48 hour turnaround time is contingent on the client's promptness in responding to any follow-up enquiries from Settle to Sleep after their intake form has been submitted.

If the client's baby becomes unwell during sleep training and unlimited text support has been purchased, the program will continue until the end of the support period and cannot be cancelled, refunded, or postponed to a later date. Settle to Sleep will adjust the approach to accommodate the client’s circumstances, prioritising their baby's recovery while continuing to promote sleep in a gentle and nurturing environment. Should the client wish to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

If the client becomes uncooperative or threatening, Settle to Sleep reserves the right to terminate services without a refund.

 

ADDITIONAL SUPPORT 

The client agrees to initiate sleep training within 2 days of receiving their sleep plan if they have purchased unlimited text support. If the client fails to start sleep training within this timeframe, they will lose eligibility for a refund, and the unlimited text support will be forfeited and cannot be redeemed at a later date.

Unlimited text support will be provided between 8:00am and 4:00pm AEDT. If the client requests or requires support outside of or in addition to these hours, including international clients, additional charges will be applied at the discretion of Settle to Sleep.

It is the client's responsibility to consider time zone differences before purchasing unlimited text support. Settle to Sleep is not responsible if the client purchases unlimited text support and later discovers that the 8:00am-4:00pm AEDT window does not align within their preferred hours. No refunds will be issued in such cases, and if the client wishes to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

Unlimited text support is provided as a continuous 7 or 14-day period. The support days cannot be split or spread over a longer timeframe. 

Unlimited text support does not imply that Settle to Sleep is on call, nor does it guarantee immediate responses to the clients enquiries or messages.

To help manage communication efficiently, Settle to Sleep asks that the client combine their enquiries or updates into a single message rather than sending multiple messages throughout the day to facilitate a more efficient response.

While Settle to Sleep aims to respond promptly, there is no obligation to respond instantly to every enquiry. Therefore, the client should not expect or anticipate immediate replies to urgent messages, as this is not an on-call service.

If the client does not respond to Settle to Sleep during their support period, it will be assumed that their sleep plan is working effectively and that there are no questions or concerns.

The client is ineligible for a refund or partial refund if their sleep plan proves successful before the end of their support period. Additionally, unused support cannot be carried over or redeemed at a later date.

If the client's baby becomes unwell during sleep training and unlimited text support has been purchased, the program will continue until the end of the support period and cannot be cancelled, refunded, or postponed to a later date. Settle to Sleep will adjust the approach to accommodate the client’s circumstances, prioritising their baby's recovery while continuing to promote sleep in a gentle and nurturing environment. Should the client wish to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

Should the client need to put the program on hold after commencement of the program due to an unforeseen emergency, arrangements will be made at the discretion of Settle to Sleep.

If the client becomes uncooperative or threatening, Settle to Sleep reserves the right to terminate services without a refund.

If Settle to Sleep make multiple attempts to contact the client after their sleep plan has been emailed to initiate their support period, the client will no longer be eligible for a refund, and the unlimited text support will be forfeited if no response is received within 2 days. Should the client contact Settle to Sleep after this timeframe, the support services will no longer be redeemable, and client will need to purchase an additional support package to receive any further support.

If the client purchases a consultation without unlimited text support and later decides to add it retrospectively, they must do so within 14 days of receiving their sleep plan. If the client wishes to have unlimited text support beyond this timeframe, they will be required to purchase a quickie consultation, with 1-2 weeks of unlimited text support. This ensures a thorough review of their updated intake form, feed and sleep schedule, and any new or ongoing sleep concerns.

 

EBOOKS

As Settle to Sleep's eBooks are delivered as digital downloads, they are non-refundable and cannot be exchanged. To ensure full transparency and to assist with the clients decision, Settle to Sleep have included the table of contents on the product page, allowing the client to preview all the topics included before completing their purchase.

 

WHOLESALE PRODUCTS

Settle to Sleep strongly believe in the high quality of their wholesale products and want you to love them as much as they do. Therefore, before using any of Settle to Sleeps' wholesale products, always ensure that you read the product description carefully and the directions for use on the product label. However, if for some reason you are not satisfied with a product, please contact Settle to Sleep within 2 days of purchase.

A refund may be organised on a case by case basis. A refund request may be submitted via email only, and if you are entitled for a refund, the product(s) must be returned to Settle to Sleep's PO Box. 

Refunds are provided in the form of store credit should a product be faulty, broken or leaking. Personal care products such as cleansers, shampoos, creams, and serums cannot be reused and therefore cannot be returned or refunded due to change of mind.

Settle to Sleep is not liable for any individual reaction to any particular ingredient(s). Please remember to read the label and ingredient lists carefully and follow the appropriate directions for use. If you have a specific allergy or sensitivity, do not use ingredients that may trigger a reaction. An allergy patch test is recommended if there is any doubt or history of skin reactions. Discontinue use if a reaction occurs and seek medical advice.

If you should return a product to Settle to Sleep, please ensure that the product is bubble-wrapped and protected. A broken product received can delay or omit the client's refund completely.

A returned product will be thoroughly checked and tested before a refund can be processed. Processing time of a refund may take up to 4 weeks. Please note that the cost of return shipping is the responsibility of the purchaser.

If you have any questions, please email Settle to Sleep at support@settletosleep.com.au