Terms of service

• The client agrees to follow safe sleep guidelines and recommendations as per Red Nose Australia.
• The client agrees to notify Settle to Sleep regarding any unsafe sleep practices, and the client understands that Settle to Sleep is not liable for their baby’s safety.
• The client agrees to check with their medical practitioner if they have any medical conditions that may hinder the client from being sleep trained safely or effectively.
• The client agrees to disclose any medical conditions to Settle to Sleep.
• The client agrees to their baby’s information being used in case studies without any identifying information.
• The client understands that their tailored sleep plan and guide is only meant for their baby and will not be shared with a third party.
• The client understands that any sharing of tailored sleep plans and guides will be liable for the cost of the shared program.

 
General Disclaimer
Whilst Settle to Sleep cannot guarantee 100% sleep success as every baby/child has different sleep issues and requirements, Settle to Sleep will do their best to make appropriate suggestions and changes. There are many factors that contribute to sleep problems. 
For further guidance and serious sleep concerns, Settle to Sleep may recommend that the client consults with their healthcare professional.
 
Medical Disclaimer
The information/advice provided during the consultation is not medical advice. The client is not establishing a medical professional/patient relationship. The advice is for informational purposes only and is intended for use with healthy children with common sleep issues that are unrelated to medical conditions. The information provided is not intended nor is implied to be a substitute for professional medical advice.
Always seek the advice of your physician with any questions you may have regarding a medical condition or the health and welfare of your baby.
 
Legal Notice
In no event will Settle to Sleep be liable to the client for any claims, losses, injury or damages as a result of reliance on the information provided. Although all attempts have been made to verify the information provided is accurate, Settle to Sleep does not assume responsibility for errors, omissions, or contrary interpretation of the subject matter within the consultation. Reliance on any advice given by Settle to Sleep is solely at the risk of the client.

Additional Support

The client agrees to initiate sleep training within 5 days of receiving their sleep plan if they have purchased unlimited text support. If the client fails to start sleep training within this timeframe, they will lose eligibility for a refund, and the unlimited text support will be forfeited and cannot be redeemed at a later date.

Unlimited text support will be provided between 8:00am and 4:00pm AEDT. If the client requests or requires support outside of or in addition to these hours, including international clients, additional charges will be applied at the discretion of Settle to Sleep.

It is the client's responsibility to consider time zone differences before purchasing unlimited text support. Settle to Sleep is not responsible if the client purchases unlimited text support and later discovers that the 8:00am-8:00pm AEDT window does not align within their preferred hours. No refunds will be issued in such cases, and if the client wishes to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

Unlimited text support is provided as a continuous 7 or 14-day period. The support days cannot be split or spread over a longer timeframe. 

Unlimited text support does not imply that Settle to Sleep is on call, nor does it guarantee immediate responses to the clients enquiries or messages.

To help manage communication efficiently, Settle to Sleep asks that the client combine their enquiries or updates into a single message rather than sending multiple messages throughout the day to facilitate a more efficient response.

While Settle to Sleep aims to respond promptly, there is no obligation to respond instantly to every enquiry. Therefore, the client should not expect or anticipate immediate replies to urgent messages, as this is not an on-call service.

If the client does not respond to Settle to Sleep during their support period, it will be assumed that their sleep plan is working effectively and that there are no questions or concerns.

The client is ineligible for a refund or partial refund if their sleep plan proves successful before the end of their support period. Additionally, unused support cannot be carried over or redeemed at a later date.

If the client's baby becomes unwell during sleep training and unlimited text support has been purchased, the program will continue until the end of the support period and cannot be cancelled, refunded, or postponed to a later date. Settle to Sleep will adjust the approach to accommodate the client’s circumstances, prioritising their baby's recovery while continuing to promote sleep in a gentle and nurturing environment. Should the client wish to cancel their unlimited text support despite these terms, they will be ineligible for a refund and will be required to purchase a new consultation to receive any future support.

Should the client need to put the program on hold after commencement of the program due to an unforeseen emergency, arrangements will be made at the discretion of Settle to Sleep.

If the client becomes uncooperative or threatening, Settle to Sleep reserves the right to terminate services without a refund.

If Settle to Sleep make multiple attempts to contact the client after their sleep plan has been emailed to initiate their support period, the client will no longer be eligible for a refund, and the unlimited text support will be forfeited if no response is received within 5 days. Should the client contact Settle to Sleep after this timeframe, the support services will no longer be redeemable, and client will need to purchase an additional support package to receive any further support.

If the client purchases a consultation without unlimited text support and later decides to add it retrospectively, they must do so within 14 days of receiving their sleep plan. If the client wishes to have unlimited text support beyond this timeframe, they will be required to purchase a quickie consultation, with 1-2 weeks of unlimited text support. This ensures a thorough review of their updated intake form, feed and sleep schedule, and any new or ongoing sleep concerns.

Copyright Notice
The information provided within the client’s consultation may not be reproduced, republished, or transmitted in any form or by any means mechanical or electronic, including photocopying and recording, or by any information storage and retrieval system, without permission.
All information supplied by Settle to Sleep either verbally, written or implied remains the property of Settle to Sleep at all times. Written permission is required to reproduce, record, publish or advise verbally any details of the provided sleep plan, guides, charts, notes, advice, or consultation transcript or summary in any format. This includes but is not limited to any details published on any blogs or forums. Any information supplied by Settle to Sleep is confidential. Any passing of any information to anyone is strictly forbidden and subject to international copyright laws.
 
Image copyright

Image copyright © Penny Needham/@littleneedham

Image copyright © Settle to Sleep/@settletosleep